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Distance learners have access to an orientation to online learning and a host of remote services similar to those available to our on-site students.
Testing services: Distance learning students may take placement tests or proctored exams for classes using remote proctoring through the Testing Center.
Tutoring services: DCC offers the online tutoring service ThinkingStorm as well as remote appointments with our staff in math, science and writing.
Library and information services: The Francis U. and Mary F. Ritz Library provides online support to students through live chat, assistance by appointment (online or by telephone), and also through a series of live programing and pre-recorded video for classroom or individual use.
Academic advising: DCC offers online appointments for academic advising.
Technical support: The Helpdesk at DCC is directly linked through myDCC with student/staff login. Students can also call or email 24/7, and receive technical support during extended business hours.
Orientation to online learning: Students enrolled in online courses can login to myDCC and select “My Courses” to access the orientation to taking an online class.
Online Student Identity Verification Policy
The Student Code of Conduct specifically prohibits all forms of cheating, plagiarism and academic dishonesty. Please see our Identity Verification Policy here.
Information for out-of-state students enrolled in distance-learning courses
Federal regulations require institutions delivering courses by distance education to provide students or prospective students with contact information for filing complaints with the state approval or licensing entity in the student’s state of residency and any other relevant state official or agency that would appropriately handle a student's complaint. Distance-learning students at DCC can find contact information for filing complaints here:
SUNY students should first attempt to resolve complaints with the SUNY campus. The Student Handbook usually describes the appropriate complaint procedures. However, the U.S. Department of Education regulations require each State to have a process to handle complaints for all institutions in their state, except Federally-run institutions (including service academies) and tribal institutions such as tribally-controlled community colleges. For purposes of HEA eligibility under these regulations, the state remains responsible for responding to complaints about institutions in the state regardless of what body or entity actually manages complaints.
Institutions delivering courses by distance education are required to provide students or prospective students with contact information for filing complaints with the state approval or licensing entity in the student’s state of residency and any other relevant state official or agency that would appropriately handle a student's complaint. State contact information has been collected by the State Higher Education Executive Officers (SHEEO), and is available here.