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Refund FAQs

Q. What is BankMobile?

A Dutchess Community College has partnered with BankMobile, a Division of Customer Bank, to deliver your financial aid refund. We are committed to delivering 100% of your refund at no cost, providing students with clear choices and offering great customer service.

Q. What kinds of money might I receive?

A. The most common type of money BankMobile disburses to students are funds left over from financial aid awards, loans or grants, after tuition has been paid. Other types of money may include reimbursement for tuition overpayment or a dropped class.

Q. Why am I getting a Personal Code?

A. You will use your Personal Code to make your refund selection at refundselection.com.

Q. How will I get a Personal Code?

A. You will receive your Personal Code in the mail at your primary address on file with Dutchess Community College. Just look for the bright green envelope and please make sure your address is up to date. Please contact the Office of Student Accounts 845-431-8060 or student-accounts@sunydutchess.edu if you have not received a green envelope through the mail.

Q. What are my options for receiving money?

1) Electronic deposit to another account

2) Electronic deposit to a BankMobile Vibe Account

3) Paper check delivered by USPS

Please click here for additional information

Q. Can I change my preference for receiving money from Dutchess Community College?

A. Yes. Just log in to refundselection.com and select “refund preferences” from the “Refund” menu option. Once on the page, simply make your new selection and click the “Update Preference” button to complete the process. Be aware that your new selection will only affect future money you receive from Dutchess Community College.

Q. How will I know when my money has been sent?

A. BankMobile will send you an email to the address you entered during setup. You can also view the status online at refundselection.com.

Q. What is the BankMobile Vibe account?

A. Designed exclusively with students in mind, BankMobile Vibe is a checking account that offers the power to bank anywhere, anytime. Plus there’s no monthly fee for students. If you select the BankMobile Vibe account as your refund choice, you will receive a temporary virtual Debit MasterCard to use until your physical card arrives in the mail.

Q. What if I have additional questions?

Office of Student Accounts 
53 Pendell Road, Poughkeepsie, NY 12601 
Phone: (845) 431-8060 
Fax: (855) 204-3766 

Email:  student-accounts@sunydutchess.edu