How your financial aid refund is sent to you
Dutchess Community College is partnered with BankMobile Disbursements® to deliver refunds. BankMobile is committed to:
- Delivering 100% of your refund.
- Keeping your data secure.
- Allowing you to change your refund preferences at any time.
- Providing you with clear choices.
- Offering great customer service.
To view our institution’s contract with BankMobile, a Division of Customer Bank, click here.
How to use BankMobile
Verify your mailing address
Please make sure we have your current mailing address on file. You can verify your information by contacting the Office of the Registrar at 845-431-8020 or firstname.lastname@example.org.
Be sure to update your address with the US Postal Service as well to avoid delays.
Watch the mail
Look for the bright green envelope from BankMobile to arrive in the mail at the address you provided. Inside you’ll find your Refund Selection Kit with a unique Personal Code which will allow you to set up your refund preferences.
Log on and sign up — don’t delay!
Log on at refundselection.com with your personal code and let us know how you’d like to receive your refund. Just choose the option that best fits you.
Be sure to get started as soon as your kit arrives! Remember, even if you are not currently expecting a refund this semester, you may receive a refund in the future, so don’t wait.
Refund delivery options
Electronic deposit to another account
Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
Electronic deposit to a BankMobile Vibe account
If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
Paper check delivered by USPS
A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class delivery timeframes.
Have any questions?
For further information, please contact:
Office of Student Accounts
53 Pendell Road, Poughkeepsie, NY 12601
Phone: (845) 431-8060
Fax: (855) 204-3766