Management/Professional Positions

Community-Based Learning Coordinator

General Summary:
The Community-Based Learning Coordinator is responsible for initiating, planning, and coordinating relevant co-curricular and curricular Community-Based learning opportunities through the Office of Academic Affairs. The Coordinator collaborates with community partners and provides training/orienting of faculty, staff and students to develop mutually beneficial curricular and co-curricular Community-Based learning programs.The coordinator must demonstrate excellent communication skills including the ability to discuss and negotiate sensitive issues.

Duties and Responsibilities

  • Build and maintain partnerships between DCC and community non-profit organizations and public agencies to establish, maintain, improve, and market Community-Based learning sites.
  • Collaborate internally, in the community and with other college departments to develop new service opportunities and coordinate with existing initiatives.
  • Advocate for service as a valuable learning tool; promote a culture of service-learning on campus.  
  • Conduct awareness activities and events, including Service-Learning Symposiums.
  • Recruit and train faculty to integrate service learning into courses.
  • Support faculty and provide professional development activities to promote service-learning teaching and other community-engaged scholarship.
  • Design and facilitate faculty training sessions on various service learning topics.
  • Educate students, faculty, and community partners about Community-Based learning partnerships and related requirements.
  • Assist faculty and students in selecting sites in relation to course objectives and personal interests.
  • Work with students to support academic service learning initiatives.
  • Orient students to Community-Based learning expectations and issues addressed by the selected agencies; provide service learning orientation to inform students of service learning policies and procedures each academic semester.
  • Maintain Community-Based learning partnership opportunity and information web page.
  • Gather data on all service learning students each academic semester; maintain student tracking database for statistical reporting.
  • Monitor program budgets and purchase supplies and equipment.
  • Conduct site visits with community partners; investigate opportunities for adjustment or expansion.
  • Plan and coordinate co-curricular service projects for student programs, organizations and clubs.
  • Develop and maintain a service learning resources webpage;
  • Coordinate with supervisor, staff and the college to develop safety oversight and risk management procedures and support program training for students and faculty.
  • Publicize activities to internal and external audiences and participate in dissemination activities.
  • Support resource development, publications;
  • Participate in departmental, divisional, and institutional assessment activities.
  • Performs other work-related duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Two (2) years of experience in curriculum development, training, coordinating Community-Based learning, service learning and/or community service projects.
  • Thorough knowledge of applied and service learning theory and curriculum development.
  • Ability to communicate effectively in oral and written form.
  • Ability to work effectively with ethnically and culturally diverse populations.
  • Ability to prioritize and manage multiple projects independently and work in an environment with regular interruption.
  • Ability to handle multiple tasks and set priorities.
  • Working knowledge of computer use including proficiency in Microsoft Office and social media.

Preferred Qualifications:

  • Master’s degree in related field.
  • Knowledge of service learning integration strategies.
  • Experience in teaching, work in higher education service-learning or community-engagement activities.
  • Experience working with community and county agencies/institutions.
  • Excellent verbal and written communications, and interpersonal relationships.
  • Record of success presenting information, multi-tasking, and providing leadership.
  • Ability to develop collaborative partnerships between and among diverse groups of people in multicultural environments.
  • Ability to develop, facilitate and lead workshops, meetings and training experiences.
  • Ability to work independently, plan and organize.

To apply, please submit the following application materials:  cover letter, resume, and salary requirements to humanresources@sunydutchess.edu .  Please include Community Based Learning Coordinator in the subject line.

Alternative Submission Method: Mail/Fax

Office of Human Resources Management
Dutchess Community College
53 Pendell Road
Poughkeepsie, New York 12601

Fax: (888) 617-1501

DCC is proud to be a two-time recipient of the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).

Posted 4-15-15

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Associate Dean of Academic Affairs

Dutchess Community College invites applications for the position of Associate Dean of Academic Affairs. The Associate Dean will work with the Dean and other Associate Deans to implement and evolve the shared vision for the Office of Academic Affairs in line with the mission and philosophy of Dutchess Community College, its constituencies and the community. The position offers the opportunity to exert a meaningful influence on education at Dutchess Community College. The duties of the Associate Dean require creative and innovative leadership to promote academic excellence and to provide strategic development, direction, and implementation of academic operations, policies, practices, and procedures. The responsibilities of the position will include working with the Vice President, Dean of Academic Affairs, program chairs and other faculty to enhance and expand the program offerings of the college and to interface with SUNY on regarding transfer paths and General Education as well as on all proposals for new programs and program modifications, consult with four-year colleges to develop articulation agreements; supervise implementation of academic advisement through the Advisement Center including program advisement, transfer advisement and career counseling; and supervise the concurrent enrollment program with local high schools.

Candidate must hold a master’s degree and have a minimum of five years’ experience in higher education, including successful college teaching and/or administrative experience. The candidate must have experience working with curriculum, developing articulations and working with high schools and/or other external partnerships. The candidate must demonstrate a commitment to the mission of a community college.

Review of applications will begin immediately and continue until the position is filled.

To apply, please submit the following application materials:  cover letter, resume, and salary requirements to humanresources@sunydutchess.edu .  Please include Associate Dean of Academic Affairs in the subject line.

Alternative Submission Method: Mail/Fax

Office of Human Resources Management
Dutchess Community College
53 Pendell Road
Poughkeepsie, New York 12601

Fax: (888) 617-1501

DCC is proud to be a two-time recipient of the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).

Posted 4-8-15

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Information Technology and Instructional Media Manager  

General Description

This position is a 12-month, management, exempt position reporting to the Director of Information Technology. The Department of Information Technology provides academic and administrative instructional media, computer, and communications support for the College. The Information Technology and Instructional Media Manager will lead and supervise instructional media and help desk personnel and provide strategic direction as well as the day to day oversight of the instructional media department, computer support services help desk and all audio/visual, hardware, and software products and devices required to support the teaching and learning experience and the user desktop computing environment. The incumbent will be responsible for managing, maintaining, and controlling all instructional media technology and equipment as well as the performance of computer support services to customers and ensure that service levels are tracked and customer expectations are met or exceeded. The Information Technology and Instructional Media Manager provides administrative support and supervision to diverse teams comprised of full-time, classified staff and part-time student workers. The teams are collectively responsible for providing first-line maintenance, control, and customer support of computer account provisioning and access, instructional media, and computer hardware, software, enterprise applications. The position requires responsibility for designing and delivering/conducting training programs to educate the organization’s instructional media and computer users about basic and specialized equipment and applications. This individual will work cross-functionally in the development and implementation of information technology and infrastructure projects.

Duties and Responsibilities

  • Oversee Computer Support Services to ensure that computer support (student, faculty, administrative, and clerical populations) problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
  • Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology and equipment needs, and respond to customer service concerns.
  • Direct the instructional media and end user support services teams’ workflow and customer interactions.
  • Manage the work schedule for the teams to ensure appropriate resource allocation.
  • Create systems for responding to customer inquiries via telephone, online networks, and mail.
  • Supervise, manage, train and develop teams of staff to ensure a high level of area proficiency and customer satisfaction.
  • Plan and schedule levels of staffing according to departmental needs and anticipated volume.
  • Establish and monitor service level targets/benchmarks and measure performance against those benchmarks.
  • Evaluate, develop, provide, coordinate, oversee, and promote digital media services and instructional technology use and innovation in support of the teaching and learning needs of the college faculty, students, and staff.
  • Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to customer issues.
  • Recommend and advise on the purchasing of all instructional, audiovisual, digital, and computing equipment and applications.
  • Develop and provide schedules for the timely and proper replacement and updates for all instructional and computer equipment, hardware and software.
  • Responsible for process documentation and process development.
  • Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction. Provide regular help desk performance and utilization reports to departmental and College leadership.
  • Analyze performance statistics on a weekly basis and provide recommendations for process improvement in support of team metrics.
  • Track and analyze media and computer support issues, response and resolution rates to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on IM and support personnel.
  • Coordinate with and maintain relationships with cross-functional departments to ensure efficient operations.  
  • Partner with instructional departments and teams to develop and provide tutorials, guidelines, information, and support to faculty and students.
  • Participate in the development and administration of the budget associated with digital media services and instructional technology; forecasts and recommends additional funds needed for expenditures.
  • Develop and maintain comprehensive documentation.
  • Responsible for organizing and conducting user-level training and overview for a variety of ever-changing instructional and computer equipment, systems and applications.
  • Participate in departmental, divisional, and institutional assessment activities.
  • Other duties as required.

Required Abilities, Skills and Knowledge

  • Excellent supervisory and leadership skills.
  • Excellent written and verbal communication skills.
  • Ability to establish and maintain effective working relationships with internal and external clients/vendors.
  • Ability to work independently under minimal guidance.
  • Ability to troubleshoot hardware, software, digital media, and audiovisual issues.
  • Ability to work under pressure and maintain composure and professionalism in an interrupt-driven environment. Must be able to multi-task.
  • MCSE (Microsoft Certified Solutions Expert) with a specialization in Desktop. Infrastructure is preferred.
  • Standard desktop support toolsets and applications as required.  
  • Current knowledge of digital media and instructional technology delivery methods, services, applications, theories, tools, principles, and methodologies.
  • Knowledge of and ability to interpret and apply federal, state, and local policies, procedures, laws, and regulations.
  • Knowledge of learning theories for the purpose of appropriate selection, development, and application of digital media services and instructional technologies.
  • Knowledge of Windows and Macintosh desktop platforms.
  • Knowledge of enterprise mobile messaging devices.
  • Knowledge of antivirus products such as Sophos or McAfee.
  • Knowledge of remote access solutions such as Cisco or Juniper a plus.
  • VDI technologies such as Citrix Xenapp, VmWare View or other required packages.
  • Implementation, deployment and support of help desk queue management software.

Qualifications

  • Bachelor’s degree in computer sciences or related field required.
  • 5+ years of relevant experience in the areas of instructional technology / digital media services and technical end user support services experience including at least 2 years of supervisory experience.

Experience in a higher education environment is highly preferred.

To apply, please submit the following application materials:  cover letter, resume, and salary requirements to humanresources@sunydutchess.edu . Please include IT Manager in the subject line.

Alternative Submission Method: Mail/Fax

Office of Human Resources Management
Dutchess Community College
53 Pendell Road
Poughkeepsie, New York 12601

Fax: 1-888-617-1501

DCC is proud to be a two-time recipient of the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).

Posted 07-03-14